The way in which an individual is able to get through their day is based on many different factors. It’s impossible for someone to solely rely on themselves; it takes a village to raise a child and it takes that same village for people to get through certain tasks on a daily basis. For instance, for someone who is running a business that has many moving parts, many employees and assistants may be necessary in order for things to run at an optimal level.
In a dental office, the same rules apply. The dental professionals may be the ones who are going into patients’ mouths but without the help of the administrative staff, lab technicians who create moulds, crowns, etc and everyone else who is a part of making the office run smoothly, many things can easily go awry.
The best way to manage a busy dental office environment is to make sure that these steps are followed:
“Presence – Being present or “staying in the moment” ties in self-awareness and empathy. It also allows you to remain unbiased about a situation. You are able to detect when something is “off” or if a situation requires a certain action. So when conflict arises, instead of getting caught up in your emotions, you are able to tackle any issue in the most effective and productive way. One way to practice presence is through reflection and meditation. Taking a few moments out of the day to reflect on what happened helps with understanding where your feelings come from, and meditating will help you becme calm and centered.
Empathy—This is the ability to sense the feelings, needs, and views of others. The saying, “Put yourself in someone else’s shoes” is the basis of empathy. It is the most crucial tool to be equipped with when leading a team. It will keep your team happy because you show that you care about them and understand their needs as a person, not just for the work they represent. By being attentive to how others feel, you can act based on what’s appropriate, whether that means managing conflict, assuaging the patient’s fears, or controlling other stressful situations.”
Your Ottawa dental office will always work hard to ensure that the environment they create is relaxing, comfortable and that the customer service you receive is always of the highest level.